Key Responsibilities:

- Take end-to-end ownership of customer cases, including initial troubleshooting, root cause identification, handling impending escalations, and case resolution.
- Provide troubleshooting support to customers and partners via multiple channels (web, email, phone, virtual meetings, etc.).
- Work closely with customers and stakeholders to ensure timely resolution of reported incidents.
- Develop, test, and document workarounds for reported product tickets.
- Communicate with engineering teams to report and investigate customer issues.
- Contribute solutions to the knowledge base.
- Collaborate with team members to provide guidance, mentorship, and training.
- Participate in technical and non-technical team projects.

Skills We're Looking For:

- 7+ years of experience in database administration and enterprise support.




- Excellent working knowledge of relational databases (Oracle, SQL Server, MySQL, Postgres); replication knowledge is a plus.
- Advanced experience with database security, performance tuning, backup & recovery, and query optimization.
- Solid networking knowledge, including debugging latency and connection issues.
- Strong Unix/Linux OS experience.
- Solid application development or enterprise support experience.
- Excellent analytical, problem-solving, and interpersonal skills.
- Proactive in anticipating potential customer issues.
- Positive attitude and customer-focused approach.
- Solid understanding of data warehousing fundamentals and concepts.
- Independent, self-motivated, and quick learner.

📌 Customer Support Engineer II (Bengaluru)
🏢 Fivetran
📍 Bengaluru