Job Description

Key Responsibilities

- Respond to customer queries and concerns through professional and timely email communication.
- Understand and resolve issues related to banking, financial services, or other domains as per customer interactions.
- Maintain accurate records of customer interactions and follow-up actions.
- Work collaboratively with internal departments to ensure prompt resolution of issues.
- Ensure compliance with data privacy and internal communication guidelines.
- Meet performance KPIs like TAT, quality score, and customer satisfaction (CSAT).
- Adapt to evolving processes and contribute to continuous improvement in service delivery.

Requirements

- Minimum 1 year of experience in BFSI domain or 2 years in other customer support roles.
- Strong written English communication skills.
- Good understanding of email etiquette and customer service practices.
- Comfortable working in a quick-paced and target-driven environment.
- Proficient in using CRM tools and email platforms.
- Immediate joiners preferred.

📌 Banking Executive: Email Support (Mumbai)
🏢 Witbloom Training Placement
📍 Mumbai