Job Title: Customer Success Analyst

Company: Krishna Jewellers Pearls & Gems Private Limited (KJPGPL)Location: Jubilee Hills, HyderabadReporting To: Data Operations Manager

Why Join KJPGPL as a Customer Success Analyst?Day shift role for a better work-life balanceCompetitive compensation in the marketPrime office location in Jubilee Hills, HyderabadStrong growth opportunities opportunitiesPositive and employee-friendly work cultureOpportunity to work with a trusted and reputed jewellery brand

✨ About the RoleWe are looking for a detail-oriented and customer-focused

Customer Success Analyst

to support our high-volume data processing and customer engagement operations. This role involves handling outbound calls, analyzing customer interactions, improving performance, and enhancing customer satisfaction through data-driven insights.The ideal candidate will play a key role in optimizing the customer journey—from initial contact to long-term engagement—while maintaining high service standards and improving key metrics such as FCR, AHT, SLA, CSAT, and NPS.

Key Responsibilities1.



Customer Interaction & Outbound CallingMake effective and productive outbound callsEngage with customers based on assigned segmentsEnsure adherence toKPI’s such as Handling Premier Customers Profiles, KYC updation, Explaining about schemes and offers, collecting referrals, Inviting for a store visit, Post sales service calls.2. Performance & AnalysisAnalyze call data and customer interactions to identify trends and areas for improvementImprove customer experience and retention through actionable insightsRegularly update customer details and interaction notesValidate and maintain the customer database

QualificationsAny Graduate1–6 years of outbound calling experience preferredExperience in outbound call centre operations will be preferredProficiency in any two languages among Telugu, Hindi, and English preferredImmediate joiners are preferred

Skills RequiredStrong customer service and relationship-building abilitiesBasic knowledge of CRM toolsCustomer empathy and attention to detailGood voice modulation and listening skills

Compensation & BenefitsCompetitive salary with attractive incentivesProvident Fund (PF)Paid leavesDaily snacksYearly bonusHealth insuranceLearning and development opportunitiesFriendly and supportive work environment

Please contact me at +91 (phone hidden).Please email me at [email protected].

📌 Customer Success Analyst (Mumbai)
🏢 Krishna Jewellers Pearls & Gems Private
📍 Mumbai