Summary

Location: Hyderabad, India

Relocation Support: This role is based in Hyderabad, India. Novartis is unable to offer relocation support: please only apply if accessible.

Are you passionate about process excellence and creating seamless workforce experiences on a global scale? As an External Workforce Management Process Specialist, you'll play a key role in supporting and continuously improving the processes, systems, and policies that enable Novartis' external workforce strategy. Working at the intersection of operations, technology, and compliance, you'll help ensure a high-quality user experience while driving consistency, transparency, and operational excellence across external workforce management activities.

About the Role

Key Responsibilities

- Provide expert guidance on external workforce processes, policies, and operational standards.
- Perform regular reviews to ensure adherence to established procedures and controls.
- Monitor activities and identify process gaps, risks, and non-compliance cases.
- Serve as the escalation point for SAP Fieldglass system and process issues.
- Support defect resolution, standard enhancements, and change requests within Fieldglass.
- Coordinate with advanced support teams to resolve complex system incidents.




- Deliver reporting and analytics to support operational decision-making and process improvements.
- Develop and maintain knowledge resources, training materials, and user guidance.
- Provide direct support to countries without dedicated local support resources.

Essential Requirements

- Bachelor's degree or equivalent professional experience in human resources, operations, or a related field.
- Experience supporting or administering SAP Fieldglass processes and solutions.
- Strong understanding of operational processes, controls, and service delivery principles.
- Ability to analyze data, identify trends, and translate insights into actions.
- Excellent problem-solving skills with a proactive and customer-focused mindset.
- Professional English communication skills, both written and spoken

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?

Advantages and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
Read our handbook (PDF 30 MB)

📌 External Workforce Management Process Specialist (Hyderabad)
🏢 Human Resources
📍 Hyderabad