About the Role:
We are looking for a proactive and customer-focused Service Support Assistant to manage customer complaints, coordinate service activities, and ensure timely communication and resolution.

Key Responsibilities:

- Register and update customer complaints in ERP.
- Collect pending details from customers.
- Coordinate replacement dispatches and engineer deputation.
- Coordinate with the Dispatch Team and update customers regarding dispatch details.
- Prepare monthly and quarterly reports.
- Ensure timely follow-ups and satisfactory complaint closure.

What We’re Looking For:

- Excellent communication and good English-speaking skills.
- Good computer knowledge and ability to work on ERP systems.
- Solid customer-handling and coordination skills.
- Problem-solving and multitasking abilities.
- Freshers with good communication skills and computer knowledge are welcome to apply.

Pay: ₹12,086.00 - ₹25,269.04 per month

Benefits:

- Commuter assistance
- Health insurance
- Provident Fund

Work Location: In person

📌 Service Support Assistant (Bhiwandi)
🏢 Cosben Engineering
📍 Bhiwandi