Job Overview:

We are hiring Virtual Relationship Managers (VRMs) to manage customer relationships through digital channels. The role involves engaging with customers, understanding their financial needs, and promoting relevant banking products while ensuring a seamless customer experience. This is an excellent prospect for fresh graduates looking to start a career in banking sales.

Key Responsibilities:

Customer Engagement:

- Connect with assigned customers as per defined contact policies
- Deliver a high-quality digital banking experience
- Understand customer requirements and recommend suitable products
- Handle inbound/outbound calls as per quality standards
- Resolve customer queries within defined timelines
- Promote digital banking services for enhanced customer convenience
- Maintain accurate records of customer interactions in CRM systems
- Address and resolve customer complaints effectively
- Build long-term customer relationships




- Ensure customer retention and minimize attrition

Sales & Portfolio Management:

- Achieve assigned sales and portfolio targets
- Cross-sell and up-sell banking products (TPP, Assets, Cards, etc.)
- Profile customers to identify sales opportunities
- Ensure eligibility and compliance before offering products
- Monitor key account activities and report as required
- Process customer requests and transactions accurately

Process & Compliance:

- Maintain proper documentation of all customer interactions
- Adhere to banking policies, regulatory norms, and internal guidelines
- Ensure timely updates in CRM and reporting systems

Pay: ₹16,000.00 - ₹20,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Virtual Relationship Manager (Bengaluru)
🏢 Cogent e services
📍 Bengaluru