Job Information

- Job Type Permanant (Full Time)
- Work Experience 5-8 years
- City Coimbatore
- Country India

Job Description

IT Operations team is responsible to monitor the IT Infrastructure & Batch environment of entire Colruyt Group and to ensure its high availability. We trigger relevant actions to ensure the upkeep of our IT Infrastructure and act as a first-line support to our service consumers.

We add value to the business by ensuring the issue resolution as fast as possible and strive to prevent delays/outages in coordination with other technical teams. We monitor and support Colruyt Group Pre-Production and Production environments in 24x7 shifts with a global team presence in Belgium and India. We are quite active in the following best practices of ITIL Framework:

- Batch & Event Management

- Incident Management

- Change Management

- Disaster/Major Incident Management

As a Senior System Administrator (Role: Shift Lead) of IT Operations team, you are expected to

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Guarantee the quality, integrity, maturity, and service orientation towards our service consumers
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An expert in Mainframe Batch monitoring.

Nice to have: Relevant experience in IT Infrastructure monitoring (Event monitoring)
- Have enough awareness of the Infrastructure & Batch environment, can assess the level of impact and capable of addressing them
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Handle all technical escalations
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Setup the necessary procedures & documentation
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Oversee the health of infrastructure systems and provide inputs towards continuous improvements
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Makes a report of shift operations as needed

Responsibilities & Main tasks: (During your shift window)

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Capable of executing all tasks as a “Mainframe Batch Operator”
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Monitor different work dashboards (Eg: Batch, Event, Incident…) and trigger appropriate actions
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Ensure,



the other IT operators in your shift take-up their job as expected (E.g., shift handover's, Clean-up tasks, open incidents, ...)
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Ensure, the IT Operators follow the available procedures, documentation, & knowledge base
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Provide break-fix support & act as a technical escalation point
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Oversee the management of Batch, Incident, Event & Change handling and required follow-up
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Deal the complaints from our customers and take subsequent actions to improve the knowledge, work methods, etc.
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Take lead in disaster meetings and help the stakeholders to address the issue(s)
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Up to date w.r.t the knowledge of Infrastructure/Batch environment
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Capable to assess the criticality of given situation and come out with alternatives
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Quickly adaptable to the ongoing changes in the environment
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Share the knowledge/questions with team or respective stakeholders
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Identify the needs (or problems) and trigger relevant actions
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Provide input towards possible automation and service/process improvements

Skills required

Technical

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Very positive understanding of ITIL V3/V4 Fundamentals
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Experience in working with the tools like BMC Control-M, Microfocus OMI, Dynatrace, Tivoli., etc.
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Fair knowledge of Windows & Linux Operating Systems
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Strong Mainframe fundamentals
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Good foundation of networking concepts
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Nice to have: Knowledge & experience working with different automation tooling within IT Operations

Behavioral

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Flexible to work in 24x7 shifts which also includes Night and Weekend-shifts
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Very good communication & coordination skills
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Very good team player
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Very good analytical thinking and problem-solving abilities
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Self-driven, committed, process Oriented and able to handle challenging situations
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Open to take-up additional responsibilities as and when needed

Experience

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5-10 years relevant experience working in IT Operations domain

Education

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B.Tech, B.Sc, BCA or MCA

📌 Senior System Administrator- IT Operations (Coimbatore)
🏢 Colruyt IT Consultancy India
📍 Coimbatore