JOB DESCRIPTIONJob Purpose

"This position is open with Bajaj Finance Ltd."

Duties and Responsibilities

- To Ensure SLA Delivery for each process
- To Ensure quality of files processed by the Operations team are within the specified guidelines
- Achieve Service To Sales Numbers
- To Ensure all cash management services at the branch are delivered
- Achieve Service Related TAT & specific deliverables like Generating Tokens, FTR, TAT etc
- Data Analysis & Sharing of best practices with team
- Ensuring Implementation of Policies & processes
- Coordination with various HO / Cross functional departments & providing feedback
- Recruiting and manpower forecast & planning
- Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction
- Vendor management (CPV Agencies)
- Ensuring Compliance & Integrity within the area/region




- To Support all New Initiatives & functional Projects of the Function

Required Qualifications and Experience

- Should have 2-4 years of experience, and minimum 1 year managing branch operations
- Should be a post graduate preferably
- Should have collaborative work style to engage with peers & colleagues across the company
- Should have excellent communication skills along with solid presentation and data analytics skills
- Self-motivated and a self-starter

Locations

- Job Level: GB01
- Job Title: Senior Executive - Operations And Service, Consumer Branch Operations, Zone 4 Cashier & Service
- Job Location Country: India
- State: JHARKHAND
- Region: North
- City: Seraikela-Kharsawan
- Location Name: Saraikela
- Tier: Tier 4

📌 Senior Executive - Operations and Servic... (India)
🏢 Bajaj FinServ
📍 India