Cluster Manager - Commercial Insurance - 2+ Years - Mumbai

Location: Mumbai
Functional Practices: B2B & B2C Sales
Job type: Permanent
Contact name: Thakur Garg
Contact email: [email protected]
Job ref: 127091
Published: about 21 hours ago

Our Purpose

Xceedance (www.xceedance.com) is a global provider of strategic consulting and managed services, technology, data sciences, and blockchain solutions to insurance organizations. Domiciled in Bermuda, with offices in the United States, United Kingdom, Germany, Poland, India, and Australia, Xceedance helps insurers launch new products, drive operations, implement intelligent technology, deploy advanced analytic capabilities, and achieve business process optimization. The experienced insurance professionals at Xceedance enable insurers, reinsurers, brokers, and program administrators worldwide to enhance policyholder service, enter new markets, boost workflow productivity, and improve profitability. Xceedance has achieved phenomenal growth in the past six years - a tribute to the knowledge, scope, and impact of our people around the world. Everyone is laser-focused on delivering value to our customers. We are committed to the communities in which we live and work. We are driven by a culture of innovation and integrity. As a member of the Xceedance team, you can shape a fulfilling career, participate in exciting projects, and impact the organization in meaningful ways. Count on strong support to develop skills, grow quickly and meet your professional aspirations. Relish working in a highly collaborative setting that features state-of-the-art resources, modern technology, and a comfortable, gratifying environment. Create solutions and fulfill your role alongside highly talented and dynamic colleagues who will motivate you to be agile and extremely productive. And enjoy the advantages of a superior benefits package.

Our Vision & Strategic Focus:

To help catalyze insurance ecosystems for the benefit of society.

- Global Insurance expertise and a customer-centric approach
- Vertical focused and technology enabled
- Learning Organization
- People - First Culture

Job Summary/Job Opportunity:

This role is part of the People function and is responsible for the design, execution, and continuous improvement of the organization's Global Mobility and Immigration programs. The role will manage end-to-end immigration and mobility processes, including business visas, work permits, international assignments, employee relocations, and permanent transfers across multiple geographies.



The incumbent will partner closely with team members, business leaders, HR teams, immigration vendors, and legal partners to ensure a seamless employee experience while maintaining compliance with global immigration regulations and company policies.

The role requires a balance of program management, consulting and advisory, and hands-on execution, including managing high-volume transactional immigration cases, advising stakeholders on mobility matters, driving process improvements, and leveraging data-driven insights to enhance program effectiveness. This is a highly cooperative team environment, and candidates must possess a demonstrated ability to be self-motivated and work independently with minimal direct supervision.

Position Title: Sr. Manager, Global Mobility
Location: Gurgaon

Key Objectives and Major Responsibilities:

- Manage end-to-end immigration and global mobility processes, including business visas, work permits, dependent visas, visa renewals, amendments, permanent residency applications, international assignments, and employee relocations.
- Oversee immigration programs across key geographies including the U.S., UK, Canada, Australia, Poland, Philippines, and other global locations, ensuring compliance with evolving immigration and employment regulations.
- Assess team member eligibility for immigration programs and provide guidance on appropriate mobility pathways and work authorization requirements.
- Provide visa and mobility consultation to team members and the leadership team, addressing inquiries and resolving complex issues.
- Coordinate with external immigration counsel, mobility vendors, relocation providers, and government agencies to ensure timely and accurate processing of cases.
- Own case management, documentation, compliance tracking, reporting, and audit readiness for all mobility and immigration activities.
- Ensure compliance with all related regulations during the filing, renewal, and amendment processes.
- Develop reporting mechanisms and dashboards to track mobility activity, processing timelines, costs, compliance metrics, and employee experience.
- Identify opportunities for process improvement, automation,



and operational efficiency within the mobility and immigration framework.
- Support the development, implementation, and communication of global mobility policies and practices.
- Support the implementation, adoption, and ongoing management of the organization's Global Mobility platform, including continuous optimization, to enhance team member experience, operational efficiency, compliance tracking, and mobility program governance.

Key Capabilities and Competencies:

- Strong knowledge of global mobility, visa practices, travel compliance, and work authorization requirements.
- Excellent stakeholder management, customer service, and relationship-building capabilities.
- Strong verbal and written communication skills with the ability to engage effectively across all organizational levels.
- High attention to detail and strong compliance orientation.
- Self-driven, proactive, and execution-focused with the ability to work independently.
- Strong organizational and time-management skills with the ability to manage multiple cases and priorities simultaneously.
- Ability to perform effectively in a fast-paced, globally distributed business environment.
- Strong problem-solving skills and ability to handle complex scenarios.
- In-depth knowledge of global mobility principles, policies, tax, and immigration.

Qualification and Experience:

- Graduate or Postgraduate degree in Human Resources, Business Administration, Law, International Relations, or a related field.
- 12-15 years of professional experience, including 10+ years of relevant experience in Global Mobility and Visa management.
- Demonstrated experience managing business visa programs, work permits, international assignments, and employee relocation processes.
- Strong knowledge of immigration regulations and mobility practices across the U.S., UK, Canada, Europe (including Poland), Philippines, and Australia.
- Experience working with attorneys, immigration law firms, relocation vendors, and external service providers.
- Exposure to global business environments and cross-border workforce management.
- Experience in mobility reporting, analytics, compliance management, and process improvement initiatives.
- Advanced proficiency in Excel, reporting tools, and mobility tracking systems preferred.

What We Offer You

At Xceedance, you will discover the possibility to exceed yourself and grow persistently with us. We offer career development opportunities to our members for a well-rounded development throughout their journey with us.

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