On-Site Pune, Maharashtra, India Full time R-800279 At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world. **About the Role** A Day in the Life Our Global Diabetes Capability Center in Pune is expanding to serve more people living with diabetes globally. Our state-of-the-art facility is dedicated to transforming diabetes management through creative solutions and Technologies that reduce the burden of living with diabetes. This position is an exciting opportunity to work with Minimed's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care. #BetterDaysStartNow Leader, Cloud Operations (Multi-Cloud) **Role Summary** The Leader, Cloud Operations is responsible for defining, governing, and continuously improving the operational model for the company's cloud environments across AWS and Azure. This role owns operations strategy, standards, SRE practices, runbook definitions, and change governance, while a Managed Service Provider (MSP) executes the majority of L1/L2 operational activities under clearly defined and approved runbooks. This is a control-plane leadership role, not a hands-on operations role. Success depends on clarity of ownership, disciplined governance, solid MSP oversight, and measurable operational outcomes. The role partners closely with Cloud Platform Engineering, Security, Networking, and Product teams to ensure cloud operations are predictable, auditable, resilient, and cost-aware across providers. **Key Responsibilities** Cloud Operations Strategy & Operating Model - Own the multi-cloud operations strategy across AWS and Azure, aligned to business criticality, regulatory requirements, and risk posture. - Define and maintain the cloud operating model, including service ownership, RACI boundaries, escalation paths, and MSP engagement model. - Establish clear separation of responsibilities: - **Internal team:** strategy, standards, governance, approval authority - **MSP:** L1/L2 execution of approved runbooks and operational procedures **Standards, Governance & Control Ownership** - Define operational standards and policies for monitoring, alerting, incident response, change execution, backup, patching, and recovery. - Own cloud change policy and approval authority, including pre-approved changes, emergency change handling, and break-glass controls. - Ensure all operational practices are auditable, documented, and aligned with regulated-setting expectations. **SRE & Reliability Leadership** - Establish and mature SRE practices including SLIs, SLOs, error budgets, incident severity models, and post-incident reviews. - Own the definition of incident management processes, communication standards, and escalation criteria. - Drive continuous improvement initiatives to reduce incident frequency, improve MTTR, and eliminate repeat failures. **MSP Oversight & Service Management** - Own the MSP relationship for cloud operations, including scope definition, onboarding, SLAs, KPIs, and escalation models. - Ensure the MSP executes only within approved runbooks and change authorities. - Conduct regular service reviews, performance assessments, and corrective action planning.



- Hold the MSP accountable for execution quality, documentation updates, and operational hygiene. **Observability & Operational Readiness** - Define observability standards (monitoring, logging, alerting) in partnership with Platform Engineering. - Ensure operational dashboards, health reporting, and KPIs provide clear visibility to leadership. - Own operational readiness reviews for new platforms, services, and major changes before production rollout. **Security, Risk & Compliance Operations** - Partner with Security to operationalize findings management, remediation workflows, and response SLAs. - Ensure incident, change, and access records meet audit and regulatory expectations. - Support audits and risk reviews with clear operational evidence and traceability. **Financial & Capacity Operations** - Partner with FinOps and Platform Engineering to manage operational cost drivers (logging volume, idle resources, data transfer). - Ensure capacity planning, backup validation, and resilience testing are executed and reviewed regularly. **Leadership & Talent Development** - Build and lead a small, senior internal cloud operations function focused on governance, oversight, and reliability engineering. - Develop operational leaders skilled in vendor management, incident command, and systems thinking. - Foster a culture of accountability, discipline, and continuous improvement. **Required Qualifications** - 8+ years of experience in cloud or infrastructure operations, including 3+ years in leadership or management roles. - Proven experience operating multi-cloud environments (AWS and Azure) at enterprise scale. - Strong background in incident management, operational governance, and reliability engineering. - Demonstrated experience managing and governing MSP-delivered operations. - Experience operating in regulated or audit-heavy environments. **Preferred Qualifications** - Experience implementing SRE practices across distributed cloud environments. - Familiarity with CSPM-driven operational workflows and findings remediation. - Experience supporting cloud transformations, separations, or platform modernization initiatives. **Success Measures** - Clear, enforced operational boundaries between internal teams and MSP execution. - Improved reliability outcomes including reduced incident severity and improved MTTR. - High-quality, audit-ready operational evidence with minimal exception handling. - Strong MSP performance against SLAs, KPIs, and execution quality standards. - High stakeholder confidence in cloud operational stability and governance. **Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. **Benefits & Compensation** **MiniMed offers a competitive salary and flexible benefits package** At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life. **About MiniMed** We want to make every day a better day for people living with diabetes.



Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey - meeting them where and how they need it. MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey - when and how they need it. With a heritage rooted in technology, empathy, and a relentless pursuit of innovation, we're focused on one thing: making every day a better day for people with diabetes. From our intelligent dosing systems that stay one step ahead to our always-on support when it's needed most, we're committed to building a connected system of care that works together and fits into everyday life, so people with diabetes can move through the day with fewer interruptions. Fewer second guesses. And more freedom to live in the moment. We're here to make better days possible for people with diabetes. Joyful, messy, fully lived days. Days where things feel lighter, easier. For more than four decades, we've been driven by this mission, delivering groundbreaking advancements in technology to help people live more fully, freely, and with greater confidence. At MiniMed, diabetes care is personal for us. Many of our employees have a connection to diabetes, whether they're living with it themselves or through family members and friends, and we all show up each day to help make the lives of our coworkers and loved ones easier. **Our people-first priority.** At MiniMed, we put our customers at the forefront of all we do, and that focus extends to our team as well. We're dedicated to creating a culture of belonging and providing our people with all the career-building resources you might need. **Our life-transforming technologies.** No matter what your role at our company, you're making a difference in the lives of people with diabetes. Our innovative inventions improve their day-to-day by helping lift the mental load and allowing diabetes to fade into the background, empowering them to live life on their own terms. **Our focus on the future.** We're chasing the dream of a world where people with diabetes can be free of that never-ending battle of balancing blood sugar. A world where better days are the norm, not the exception. Fresh faces and new viewpoints will help create our cutting-edge solutions and define the next generation of breakthroughs in care, so that a better day can start today. It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting?is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) . For updates on job applications, please go to the candidate login page and sign in to check your application status.

📌 Sr IT Manager, Cloud Operations (Pune)
🏢 MiniMed
📍 Pune