On-Site Pune, Maharashtra, India Full time R-801113 At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world. **About the Role** A Day in the Life Our Global Diabetes Capability Center in Pune is expanding to serve more people living with diabetes globally. Our state-of-the-art facility is dedicated to transforming diabetes management through innovative solutions and Technologies that reduce the burden of living with diabetes. This position is an exciting opportunity to work with Minimed's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care. #BetterDaysStartNow Responsibilities may include the following and other duties may be assigned. + The Sr. IT Technologist will serve as the technical authority for our global Contact Center as a Solution (CCaaS) strategy. This role focuses on driving transformation within **NICE CXone** , ensuring seamless integration and operational excellence across multiple business units. The position requires strong leadership, deep technical expertise, and the ability to collaborate across global teams to deliver scalable, reliable, and innovative contact center solutions. **Responsibility Breakdown:** + **Global Workforce Management & Engagement** + **CCaaS Technical Leadership:** 20% + **Minimed Americas/EMEA/APAC Contact Center Support (NiCE):** 35% + **Telecommunication Support for Teams Phone:** 20% + **Support Team Assistance (Complex Tickets & Vendor Interaction):** 15% **Key Responsibilities:** **Global Workforce Management & Engagement** + Provide global support for **Verint Workforce Management (WFM)** , ensuring optimal performance and user adoption. + Own the end-to-end lifecycle of Workforce Management (WFM) at Minimed, including planning, architecture, and ongoing lifecycle and vulnerability management. + Oversee the strategic roadmap for WFM, developing retirement plans and a robust recording history strategy to ensure compliance and data integrity. **CCaaS Technical Leadership** + Serve as technical Lead for CCaaS projects, including design reviews, technical documentation, and solution validation. + Support project delivery by providing architectural guidance and troubleshooting complex issues. + Act as backup for other Service Delivery Managers (SDMs) during absences or when workload exceeds capacity. + Plan, initiate, prioritize, and monitor IT projects and process improvement initiatives. + Collaborate with business groups to ensure continuity and coverage. **Minimed Americas/EMEA/APAC Contact Center Support (NiCE** )



+ Provide technical guidance and project work items for **Minimed** contact center initiatives in **NICE Global** . + Collaborate with regional teams to align migration plans with global standards. **Telecommunication Support for Microsoft Teams Phone** + Microsoft Teams Phone integration with carrier provider + General support and project work + Design and troubleshooting for a global Microsoft Teams Phone deployment **Support Team Assistance** + Assist the support team with complex or escalated tickets requiring advanced troubleshooting. + Engage with vendors for issue resolution, escalations, and technical clarifications. + Provide guidance and mentorship to team members on best practices and advanced problem-solving. **Qualifications:** + **5+ years** of experience in contact center technologies, with expertise in **Cisco UCCE** , **NICE CXone** . + Strong knowledge of **Microsoft Teams Phone** and carrier integration. + Proven track record in leading large-scale migrations and global deployments. + Excellent communication and stakeholder management skills. + Ability to work in a fast-paced environment and manage multiple priorities. + Experience in vendor management **Preferred Skills:** + Experience with CCaaS integrations (CRM, AI/ML, analytics). + Familiarity with ITIL processes and service delivery frameworks. + Solid Telecommunication skills + Leadership in cross-functional, global teams. **Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. **Benefits & Compensation** **MiniMed offers a competitive salary and versatile benefits package** At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life. **About MiniMed** We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey - meeting them where and how they need it. MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey - when and how they need it. With a heritage rooted in technology, empathy,



and a relentless pursuit of innovation, we're focused on one thing: making every day a better day for people with diabetes. From our intelligent dosing systems that stay one step ahead to our always-on support when it's needed most, we're committed to building a connected system of care that works together and fits into everyday life, so people with diabetes can move through the day with fewer interruptions. Fewer second guesses. And more freedom to live in the moment. We're here to make better days possible for people with diabetes. Joyful, messy, fully lived days. Days where things feel lighter, easier. For more than four decades, we've been driven by this mission, delivering groundbreaking advancements in technology to help people live more fully, freely, and with greater confidence. At MiniMed, diabetes care is personal for us. Many of our employees have a connection to diabetes, whether they're living with it themselves or through family members and friends, and we all show up each day to help make the lives of our coworkers and loved ones easier. **Our people-first priority.** At MiniMed, we put our customers at the forefront of all we do, and that focus extends to our team as well. We're dedicated to creating a culture of belonging and providing our people with all the career-building resources you might need. **Our life-transforming technologies.** No matter what your role at our company, you're making a difference in the lives of people with diabetes. Our innovative inventions improve their day-to-day by helping lift the mental load and allowing diabetes to fade into the background, empowering them to live life on their own terms. **Our focus on the future.** We're chasing the dream of a world where people with diabetes can be free of that never-ending battle of balancing blood sugar. A world where better days are the norm, not the exception. Fresh faces and new viewpoints will help create our cutting-edge solutions and define the next generation of breakthroughs in care, so that a better day can start today. It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting?is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) . For updates on job applications, please go to the candidate login page and sign in to check your application status.

📌 Sr IT Technologist - CCaas, Cisco UCCE, NICE CXone (Pune)
🏢 MiniMed
📍 Pune