On-Site Pune, Maharashtra, India Full time R-801159 At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world. **About the Role** The CIAM Ops Engineer is responsible for the support, operation, and security, of the organization's Customer Identity and Access Management platform. This role owns the operational support of the customer authentication ecosystem, ensuring secure, scalable, and seamless access to customer-facing applications and digital services. The engineer will serve as the subject matter expert for identity federation, authentication protocols, customer registration, SSO, MFA, identity lifecycle management, and integration of applications within the customer centralized identity providers. **Key Responsibilities** + Administer and maintain CIAM platforms such as Okta Customer Identity Cloud & Microsoft Entra ID + Define authentication and authorization standards to include but not limited to Single Sign-On (SSO), Identity federation, MFA policies, Passwordless authentication, Social login integrations, External identity providers + Manage B2B collaboration, Federation between Entra ID and Okta, Partner onboarding, Guest identity management, Identity synchronization + Work with the architects to develop the external Identity Architecture to include Authentication patterns, Federation trust relationships, Token architecture, Identity governance models (NIST/CSF), Tenant strategies & Multi-brand identity experiences + Manage tenant configuration and governance + Maintain platform health and availability by developing a disaster recovery, tenant recovery, backup standards, and business continuity plans for customer identity services + Ensure compliance with company policies and participate in yearly audit reviews + Support customer identity security controls including adaptive authentication, risk-based access policies, bot mitigation, credential stuffing protection, account takeover prevention, and integration with fraud detection platforms. + Act as the primary identity integration resource for development teams + Integrate applications using SAML 2.0, OAuth 2.0, OpenID Connect (OIDC), SCIM, JWT token validation + Support developed AuthN & AuthZ standards and assist developers with integration for SaaS applications, Mobile applications, Partner portals & Customer portals + Design and maintain centralized authentication services that allow users to maintain a single identity across multiple digital properties + Support the customer identity lifecycle, in partnership with the business that handles Registration, Account verification, Password management, MFA enrollment, Account recovery, Account deletion & regulatory compliance requirements (such as GDPR, CCPA, APPI, etc..) + Partner with Legal, Privacy, and Security teams to implement new features and functions (such as consent management,



customer data retention policies, data residency requirements) and support data subject access, correction, and deletion requests. + Work cross functionality to partner with the business and other digital teams on implementation goals + Lead post-incident reviews for platform-impacting events and drive corrective actions. + Establish platform KPIs and executive reporting by monitoring customer identity metrics including registration conversion, authentication success rates, MFA adoption, account recovery success rates, and customer authentication experience + Assist and direct global MSP to support operational excellence & severity resolution + Establish operational runbooks, support processes, incident response procedures, disaster recovery testing, and platform resiliency standards + Participate in on-call escalation for identity-related critical incidents as needed + Own platform tooling execution in partnership with procurement and security. + Drive cost-efficient platform patterns and track platform run costs. **Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. **Benefits & Compensation** **MiniMed offers a competitive salary and flexible benefits package** At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of advantages, resources, and competitive compensation plans designed to support you at every stage of your career and life. **About MiniMed** We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey - meeting them where and how they need it. MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey - when and how they need it. With a heritage rooted in technology, empathy, and a relentless pursuit of innovation, we're focused on one thing: making every day a better day for people with diabetes.



From our intelligent dosing systems that stay one step ahead to our always-on support when it's needed most, we're committed to building a connected system of care that works together and fits into everyday life, so people with diabetes can move through the day with fewer interruptions. Fewer second guesses. And more freedom to live in the moment. We're here to make better days possible for people with diabetes. Joyful, messy, fully lived days. Days where things feel lighter, easier. For more than four decades, we've been driven by this mission, delivering groundbreaking advancements in technology to help people live more fully, freely, and with greater confidence. At MiniMed, diabetes care is personal for us. Many of our employees have a connection to diabetes, whether they're living with it themselves or through family members and friends, and we all show up each day to help make the lives of our coworkers and loved ones easier. **Our people-first priority.** At MiniMed, we put our customers at the forefront of all we do, and that focus extends to our team as well. We're dedicated to creating a culture of belonging and providing our people with all the career-building resources you might need. **Our life-transforming technologies.** No matter what your role at our company, you're making a difference in the lives of people with diabetes. Our innovative inventions improve their day-to-day by helping lift the mental load and allowing diabetes to fade into the background, empowering them to live life on their own terms. **Our focus on the future.** We're chasing the dream of a world where people with diabetes can be free of that never-ending battle of balancing blood sugar. A world where better days are the norm, not the exception. Fresh faces and new viewpoints will help create our cutting-edge solutions and define the next generation of breakthroughs in care, so that a better day can start today. It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting?is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) . For updates on job applications, please go to the candidate login page and sign in to check your application status.

📌 CIAM Ops Engineer (Pune)
🏢 MiniMed
📍 Pune