Job Summary

We are looking for an experienced L2/L3 Support Analyst / Engineer to provide advanced technical support, troubleshoot complex application and cloud issues, perform root-cause analysis, and ensure platform stability across modern digital, data, AI, and Microsoft Azure environments. The role requires solid problem-management capabilities, ownership of critical incidents, effective escalation handling, and collaboration with development and infrastructure teams.

Key Responsibilities

- Provide L2/L3 technical support for business-critical applications and platforms.
- Perform advanced troubleshooting, incident diagnosis, root-cause analysis, and resolution of complex technical issues.
- Manage and resolve P1/P2 incidents, service disruptions, and recurring production issues within agreed SLAs.
- Perform problem management, identify recurring issues, and implement permanent corrective actions.
- Support and troubleshoot Sitecore XM Cloud / Experience Edge, Next.js, Vercel, React Native, and Dynamics 365 CE/Dataverse environments.
- Troubleshoot APIs, Azure API Management, Azure Integration Services, and related integration issues.
- Provide support for Microsoft Fabric, Power BI, Azure AI,



and Azure-based data services.
- Monitor and troubleshoot applications hosted on Azure Kubernetes Service (AKS) and Azure App Service.
- Use Azure Monitor, Application Insights, Log Analytics, and Microsoft Sentinel for monitoring, diagnostics, alert analysis, and security-related troubleshooting..
- Prepare and maintain RCA, problem records, knowledge articles, troubleshooting guides, and operational documentation.
- Support knowledge transfer and mentor L1/L2 support teams on complex technical issues.
- Ensure application availability, reliability, performance, and overall platform stability.

Preferred Profile

- 6–8 years of experience in application production support / L2-L3 support / cloud application support.
- Hands-on experience supporting complex Azure-based digital applications and integrations.
- Experience working with enterprise ITIL processes, including Incident, Problem, Change, and Knowledge Management.
- Strong communication skills with the ability to interact with technical and business stakeholders.

Skills:- NextJs (Next.js), React Native and API

📌 Technical Support (Bengaluru)
🏢 Vysystem
📍 Bengaluru