Education

- Bachelor's degree (Any Stream) or diploma with a minimum of 15 years of education.

Experience

- Minimum Experience of 4-5 years
- Experience in Citrix/Virtualization services
- Experience of managing change requests related to Xenapp/Xendesktop/Citrix cloud services
- Preferred experience in Ivanti, Tanium
- Experience in OS, Windows update and SCCM

Knowledge and skills (general and technical)

- Excellent knowledge of MS Office & Excel in Particular (Aggregate functions, Pivots, Formatting, Tables, Others (outline, sorting, validation, text to columns, lookups)
- Good understanding in Ticket Management, Change Management
- Access Central Ticket Management
- Good understanding on Citrix/virtualization Workplace
- Experience with Tanium/Ivanti/Systrack
- Good experience on capacity and availability monitoring and good in diagnosing the problems to improve the availability of IT services
- Excellent Skills in Analysis, Reporting and Presentation to be provided to users and technical groups
- Hands on experience with OS performance, windows update troubleshooting

📌 Assistant Manager -Technology Services (Pune)
🏢 MetLife
📍 Pune