We are looking for enthusiastic individuals to join our Chat & Mail Support team in Bangalore. This role is ideal for freshers or entry-level candidates who are eager to start their career in customer service and support.
Responsibilities
- Provide timely and effective support via chat and email to customers.
- Resolve customer queries and issues in a skilled manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve customer service processes.
- Participate in training sessions and team meetings.
Skills and Qualifications
- Excellent written and verbal communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using email and chat support tools.
- Basic knowledge of customer service principles and practices.
- Ability to work in a fast-paced environment and manage multiple tasks.