Sr Assoc-Digital Product Ops Gurugram, HR, India **Job Description** The role supports the adoption and awareness of Enterprise Data Management products and services through impactful communications, engaging learning content, and user-centric design. Working closely with Product Owners, EDO, BUDOs, and cross-functional teams, this role contributes to enterprise enablement initiatives, creates intuitive user experiences, and helps drive product adoption through collaboration, creativity, and continuous improvement. **Responsibilities** + Develop communications & build awareness: Create and execute impactful communications that promote awareness and adoption of Enterprise Data Management products and services. + Deliver learning & enablement: Develop engaging learning resources, self-service content, and support enablement sessions to drive product understanding and user adoption. + Collaborate across stakeholders: Partner with Product Owners, EDO, and BUDOs to gather feedback, support key initiatives, and contribute to a seamless user experience. + Design user-centric experiences: Leverage design thinking to create intuitive communications, training materials, and digital assets that simplify complex concepts and enhance user engagement. **Qualifications** + 4+ years of experience in communications, learning & enablement, design, product marketing, or change management. + Strong communication and storytelling skills, with the ability to create engaging content for diverse audiences. + Familiarity with design principles and tools (e.g., Figma, PowerPoint, Adobe Creative Suite, Canva)



to develop user-centric experiences. + Proven ability to collaborate across cross-functional teams, manage multiple priorities, and deliver high-quality outcomes. + Proactive, customer-focused, and eager to learn, with a passion for improving user experience and driving product adoption. At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn current skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. We back you with benefits that support your holistic well-being so you can be and deliver your best.



This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + Support for financial-well-being and retirement + Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + Generous paid parental leave policies (depending on your location) + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. **Job Info** + Job Identification26012543 + Job CategoryProduct + Posting Date08/18/2026, 10:31 AM + Apply Before08/25/2026, 06:30 PM + Job ScheduleFull time + Job ShiftDay + LocationsAMEX Sub Tehsil Kadipur, Gurugram, HR, 122004, IN + Career AreaProduct Return to Jobs List (https://careers.americanexpress.com/en/sites/CX_1/jobs)

📌 Sr Assoc-Digital Product Ops (Gurugram)
🏢 American Express
📍 Gurugram