NTT DATA strives to hire exceptional, cutting-edge and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Industry Consulting Snr. Consultant to join our team in Gurgaon / Noida, Haryana (IN-HR), India (IN). **Job Description - Application / L2 Production Support Engineer** **Client:** S&P; Global - Markets **Experience:** 4-8 Years **Location:** India | Hybrid **Shift:** EMEA - 12 PM to 9 PM IST **Role Summary** Seeking an experienced **L2 Application/Production Support Engineer** to support business-critical applications, manage production incidents, troubleshoot technical issues, and ensure application availability and stability. **Key Responsibilities** + Provide **L2 production/application support** and resolve escalated incidents. + Manage **Incident, Problem & Change Management** activities. + Troubleshoot application, database, OS, and cloud-related issues. + Perform **RCA/post-mortems** for critical production incidents. + Monitor application health, logs, alerts, jobs, and performance. + Coordinate with Development, Infrastructure, Product, and Business teams. + Support releases and maintain technical/operational documentation. + Ensure adherence to defined **SLAs/OLAs** . **Must-Have Skills** + 4-8 years in **Application/Production Support** . + Strong **SQL** and database troubleshooting - SQL Server/PostgreSQL/Oracle. + Cloud exposure - **AWS preferred** ; Azure/GCP acceptable. + Monitoring tools - **Splunk, CloudWatch, Prometheus, Grafana** or equivalent. + **Windows & Linux** troubleshooting. + Incident, Problem, Change Management and RCA experience. + Strong communication, troubleshooting, and stakeholder-management skills. **Good-to-Have** + Python scripting / Terraform.



+ Financial Services or Capital Markets experience. + AIOps / AI-ML exposure for anomaly detection, predictive alerts, or log analysis. + Experience supporting highly available **24×7 applications** . **Education:** Bachelor's degree in Computer Science, IT, Engineering, or related discipline. **Screening Priority:** Strong Production Support + SQL + Cloud + Monitoring + Incident Management experience. **AI/ML/AIOps is desirable, not mandatory.** ******************************************************************** **Note : Disqualifying Criteria** Reject/hold candidates if they have any of the following: + **No hands-on L2 Application/Production Support experience.** + Weak or no **SQL/database troubleshooting** experience. + No practical **Cloud exposure** (AWS preferred; Azure/GCP acceptable). + No experience with **monitoring/observability tools** such as Splunk, CloudWatch, Prometheus, or Grafana. + No exposure to **Incident, Problem, Change Management and RCA** . + Only Development/Testing experience with **no production support ownership** . + Unable to support the **12 PM-9 PM IST EMEA shift / hybrid model** . + Poor communication or inability to handle **critical incidents and stakeholder coordination** . + Lack of **AI/ML/AIOps** experience should **not** be treated as a disqualifier. Whenever possible, we hire locally to NTT DATA offices or client sites.



This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us . **_NTT DATA endeavors to make_** **_https://us.nttdata.com_** **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_https://us.nttdata.com/en/contact-us_** **_. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click_** here (http://us.nttdata.com/en/compliance#eeos) **_. If you'd like more information on your EEO rights under the law, please click_** here (http://us.nttdata.com/en/compliance#know-your-rights) **_. For Pay Transparency information, please click_** here (http://us.nttdata.com/en/compliance#ppnp) **_._**

📌 Industry Consulting Snr. Consultant (Gurugram)
🏢 NTT America
📍 Gurugram