**Duties and responsibilities** Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash/rubbish, etc. May include cleaning of kitchen area, room refrigerator, coffee/tea maker, cups, glasses, silverware, etc. + Wear safety protection equipment as provided in line with department regulations and any local legislative requirements + Handle and store chemicals in line with hotel regulations and any local legislative requirements + Greet and acknowledge guests + Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures + Report to supervisor needed repairs or unsafe conditions + Follow established safety procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty + Respond to guest complaints, special requests and take action to ensure guest satisfaction + Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping + Report, turn in, and/or log all lost and found items according to established procedures + Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service + May regularly assist with deep cleaning projects + May have turndown duties + May assist with other duties as assigned This job requires ability to perform the following:



Carrying or lifting items weighing up to 50 pounds / 23 kilograms and ability to push/pull medium to large weights/objects + Frequently standing up and moving about the facility + Frequently handling objects and equipment to maintain the facility + Frequently bending, stooping, and kneeling + Able to work alone as well as being a team member + Communication skills used frequently when interacting with guests and employees + Basic reading, writing, and math abilities are used often when reading room assignments, completing checklists, replacing room linens and amenities + Have the ability to work a adaptable schedule including nights, weekends and/or holidays **Qualifications and requirements** Bachelor's Degree / higher education qualification / equivalent in hospitality or related field, and 3+ years' total **experience in a catering** setting or related field, with direct supervisory experience over a sales/catering team, or an equivalent combination of education and work experience. Must speak local language(s). Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

📌 Guest Service Associate - Housekeeping (India)
🏢 IHG
📍 India