Job Description

We are looking for a Product Owner – Reporting & MIS to support a large-scale Google / Five9 Cloud Migration. The ideal candidate will own the Reporting & MIS workstream, ensuring continuity, accuracy, and reliability of operational reporting while transitioning from legacy platforms to the future-state cloud ecosystem. The role will work closely with Servicing, Operations, MIS, Product, Technology, Engineering, Data, Integration, and Analytics teams to define reporting requirements, manage the product backlog, drive data validation and reconciliation, coordinate UAT, and ensure reporting readiness throughout the migration.

Responsibilities

- Own the Reporting & MIS product backlog, including features, user stories, business/data requirements, acceptance criteria, prioritization, and future-state roadmap.
- Assess MIS reports, dashboards, KPIs, metrics, data sources, and processes, identifying items to retain, redesign, consolidate, enhance, or eliminate.
- Partner with Servicing, Operations, Product, Technology, Engineering, Data, Integration, and Analytics teams to define requirements and understand Five9/Google data, APIs, feeds, and integrations.
- Define source-to-target mappings, reporting logic, business rules, KPI definitions, calculations, dependencies,



and reconciliation criteria, ensuring continuity of key operational metrics.
- Drive data validation and reconciliation between legacy and future-state reporting, identify data-quality gaps, define variance thresholds, and coordinate resolution.
- Lead Reporting & MIS UAT, including test scenarios, test data validation, defect management, business validation, and production sign-off; support migration, cutover, production validation, and hypercare.
- Drive reporting rationalization and automation, including eliminating duplicates, standardizing KPIs, automating manual reporting, improving dashboards, and enabling visualization and self-service analytics.
- Maintain reporting inventories, requirements, data mappings, process maps, migration trackers, dashboards, presentations, and status reports; track milestones, dependencies, risks, issues, and decisions and provide stakeholder updates.
- Collaborate across business and technology teams in Protected/Agile environments, participating in stand-ups, sprint planning, backlog/feature refinement, PI Planning, demos, and retrospectives while ensuring reporting readiness and stakeholder alignment.

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