20 Aug
|
PhysicsWallah
|
Gurugram
20 Aug
PhysicsWallah
Gurugram
Key Responsibilities:
- Absenteeism Calling: Interact with students/Parents who are absent for consecutive classes / maintain low attendance, addressing their queries, concerns, and issues with professionalism and empathy.
- Query Resolution: Respond to student inquiries, ensuring prompt and accurate resolution of their queries.
- Standard Operating Procedures: Follow established standard operating procedures (SOPs) to ensure consistency in service delivery and maintain the highest quality of support.
- Communication: Communicate effectively with students, faculty, and staff, maintaining a high level of English proficiency in both written and spoken communication.
- Feedback Handling: Gather and provide feedback from students to relevant departments for process improvement and enhancement of the student experience.
📌 Student Engagement Counsellor (Gurugram)
🏢 PhysicsWallah
📍 Gurugram