Job description

Job Specification:

- Must have worked with an IT Services Organization
- Technical background (BTech, BE, BCA, MCA, MTQM)
- In-depth knowledge of Software Engineering, Project Management Lifecycles, Agile Scrum, Kanban, DevOPS, Continuous improvement and QA lifecycles
- Understanding of tools such as JIRA, Service now, TFS, Microsoft Project, VSS, Sonar cube, Fisheye, Jenkins, and all Office Tools
- Appreciation of current GenAI models and their applicability on software projects, impact on productivity, process changes due to the new techniques etc.
- Should have knowledge of software process implementation, Audits, Metrics and in identifying improvements
- Strong analytical skills and knowledge on Root Cause Analysis techniques such as Fish Bone etc.
- Knowledge on statistical techniques for process improvement
- Thorough knowledge of CMMI, ISO 9K
- Experience process definition of Quality Management System/ process databases
- Strong facilitation skills for driving quality and innovation in projects
- High inter-personal skills
- Strong communication skills (Written, Verbal, Presentation skills, Assertiveness)
- Strong negotiation, problem-solving skills

Responsibilities:

- Ensure an environment of Zero surprises by identifying risks by:
- Ensuring the project setup is done considering all risks and Facilitating projects by propagating best practices, guiding teams on engineering practices,



analysis project data, status reports etc.
- Conducting in-depth engineering reviews, Milestone reviews, Defect data analysis, Project plan reviews, CAPA reviews
- Mentor PMs for identifying risks, data analysis, innovations etc.
- Participate in senior management review of projects
- Conduct SQA reviews and ensure process compliance in projects
- Analyse findings from SQA reviews and identify improvement themes
- Highlight the risks to the management at the right time and with all the facts
- Use the escalation matrix to highlight the risks to Delivery head as and when needed in a timely manner
- Review / write assigned processes / Change Requests
- Participate in innovation program as Innovation facilitators for delivery and enabling function
- Follow up with projects to ensure closure of action items of CSAT, Escalations/Complaints
- Participate in Project team meetings
- Facilitate and participate in project's Root Cause Analysis meetings
- Ensure formal Configuration Management of QMS documents and other documents
- Ensure best practices are captured and shared in organization
- Work closely with project managers, account managers, delivery leadership to understand the expectations and deliver outcomes
- Articulate contractual risks and work with senior management to mitigate the same

📌 Senior Analyst - Delivery excellence (Noida)
🏢 IRIS SOFTWARE
📍 Noida