Roles and Responsibilities:

- Accounts Receivable Follow-up: Contact clients via phone calls to follow up on overdue accounts, outstanding invoices, and payment status.
- Invoice Clarification: Discuss and clarify any discrepancies or issues related to invoices, payment terms, and billing with clients.
- Payment Negotiation: Negotiate payment plans with clients and assist them in understanding their obligations, offering solutions where applicable to secure payments.
- Client Communication: Establish and maintain positive relationships with clients while ensuring that payment terms and schedules are adhered to.
- Payment Reminders: Place reminder calls and communicate to clients regarding their outstanding balances, ensuring timely payments to avoid further escalation.
- Documentation and Reporting: Accurately record all conversations, actions taken, payment commitments, and promises in the system for future reference and reporting.
- Escalation Handling: Escalate unresolved issues or disputes to the appropriate department (e.g., collections, billing, or management) when necessary.
- Dispute Resolution: Address any disputes or concerns regarding billing or payment, working to resolve them swiftly and professionally.
- Compliance: Ensure all AR calling activities comply with company policies, procedures, and legal regulations, maintaining professionalism during calls.
- Data Maintenance: Keep client records up-to-date, ensuring that payment statuses and customer communication are accurately logged.
- Collaboration with Internal Teams: Collaborate with the finance, accounting, and billing departments to obtain necessary details or documents required for client follow-up.
- Customer Service:



Provide excellent customer service to clients, answering their questions and concerns with clarity, empathy, and professionalism.

Skills and Qualifications:

- Excellent Communication Skills: Strong verbal communication skills to effectively handle conversations with clients and explain payment details clearly.
- Persuasion & Negotiation: Ability to diplomatically negotiate with clients to ensure timely payments while maintaining positive client relationships.
- Problem-Solving: Ability to resolve disputes and concerns professionally, finding solutions that satisfy both the company and the client.
- Attention to Detail: Ability to accurately document payment statuses, agreements, and conversations in the system.
- Time Management: Ability to manage multiple clients and calls simultaneously, following up on multiple accounts while meeting KPIs and deadlines.
- Customer-Oriented: Skilled demeanor and customer-oriented approach in managing both delicate and routine payment issues.
- Familiarity with AR Systems: Experience working with Accounts Receivable or CRM systems (e.g., SAP, Oracle, Salesforce) to manage calls, payments, and client data.
- Team Collaboration: Ability to work effectively with other team members, departments, and management to ensure smooth operations.
- Multitasking: Capability to handle multiple calls and responsibilities at once while ensuring efficiency and accuracy.
- Adaptability: Ability to work in a fast-paced, target-driven environment while adapting to changes in client needs, systems, or processes.
- Knowledge of Billing and Payment Terms: Understanding of common billing and payment cycles, as well as typical accounts receivable processes.

📌 AR Calling(VOICE) (Bengaluru)
🏢 Ignites Human Capital
📍 Bengaluru