Role and Key Responsibilities:

- Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly
- Identify performance related issues, develop an action plan for improvement and implement corrective action
- Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations
- Communicate expectations to employees and provide timely updates
- Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training
- Promote CNX values- walk the talk and lead by example
- Exercise independent judgment and discretion in the performance of the said main function to implement management policies
- Support and manage the program together with other Team Leaders and Managers
- Provide input for selecting,



training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirements
- Manage team members on a regular basis and write and deliver performance appraisal.

Key Skills & knowledge:

- Graduation in related field with one to three years of relevant experience preferred (Banking – credit card preferred)
- Robust understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions
- Prior experience in the Credit card domain - preferred.
- Highly motivated individuals with skills to develop and coach team members to achieve performance expectations
- Work well under pressure and follow through on items to completion
- Strong communication skills, both written and verbal
- Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables
- Ability to mentor, coach and provide direction to team members

📌 Team Lead (Bengaluru)
🏢 Ignites Human Capital
📍 Bengaluru