Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as
we continue to shape the future of cybersecurity and redefine the intersection
of networking and security. At Fortinet, our mission is to safeguard people,
devices, and data everywhere. We are currently seeking a dynamic Technical
Support Engineer to contribute to the success of our rapidly growing business.

You would act as a Technical Support Engineer role to provide exceptional
customer service for our loyal customers. The ideal candidate is energetic and
passionate about working for Fortinet and supporting our customers while
developing good and respected relationships with internal and external
customers. This is a great opportunity to excel in an innovative, fast-paced
workplace while expanding your knowledge and developing your skills in network
security.

As a Technical Support Engineer, you will:

* To provide technical support via phone and web-based systems for customers
based in SAARC, ME, and EMEA-based regions.
* Thorough analysis and investigation of customers' reported problems and




provide turnkey solutions through debugging, packet captures, and traffic
flow analysis, which may also involve reproducing customers' sophisticated
network setup in the lab environment.
* Report and follow up with engineering and development to address and resolve
product issues.
* Own and manage technical cases and recommend corrective actions based on
troubleshooting and analysis.
* Running real-time phone or remote access sessions with customers.
* Develop core competency on Fortinet’s product line and technologies.

We Are Looking For:

* Network Security Expert (NSE7) or CCNA/CCNP certified.
* Good understanding of data networking protocols, specifically TCP/IP,
routing, and switching fundamentals.
* Strong troubleshooting and problem-solving skills in various OSI layer
protocols.
* Hands-on experience in IPsec, SSL, SD-WAN, authentication, WAF, VoIP,
hardware redundancy, and dynamic ro

📌 Technical Support Engineer (Attibele)
🏢 Fortinet
📍 Attibele