Job Title IT Support Specialist Description We are looking for a customer-focused IT Support Specialist to provide technical assistance and resolve hardware, software, and network issues for end users. The ideal candidate will deliver timely, high-quality support, contribute to documentation and knowledge-base articles, and collaborate with IT teams to improve system reliability and user experience. Responsibilities Respond to and resolve help desk tickets via phone, email, and ticketing system within agreed service levels. Troubleshoot desktop, laptop, mobile devices, peripherals, and basic server issues. Support operating systems including Windows, macOS, and common Linux distributions. Manage user accounts, permissions, and groups using Active Directory or similar directory services. Install, configure, and update software, applications, and endpoint security tools. Provide remote support using remote access tools and escalate complex issues to senior IT staff when necessary. Maintain and update hardware and software inventories and assist with asset lifecycle management. Assist with network troubleshooting (TCP/IP, DNS, DHCP) and support VPN connectivity for remote employees. Create and maintain technical documentation, FAQs, and user guides to reduce repeat incidents. Participate in IT projects, deployments,



and change management activities as required. Qualifications Bachelor’s degree in Information Technology, Computer Science, or equivalent work experience, or relevant technical certifications. 1-3 years of experience in a help desk, desktop support, or technical support role preferred. Experience with Active Directory, Microsoft 365 administration, and common endpoint management tools. Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN) and printer/scanner support. Solid customer service skills, clear verbal and written communication, and the ability to explain technical concepts to non-technical users. Ability to prioritize multiple tasks, work under pressure, and follow established IT processes and security practices. Relevant certifications such as CompTIA A+, Microsoft 365 Certified, or ITIL Foundation are a plus. Skills Technical Troubleshooting Customer Service Windows macOS Linux Active Directory Microsoft 365 Networking TCP/IP DNS DHCP VPN Remote Support Help Desk Ticketing ITIL Hardware Repair Mobile Device Management PowerShell Asset Management Software Installation Printer Support Backup and Recovery Multi-factor Authentication Security Awareness Problem Solving Communication

📌 IT Support Specialist (Raipur)
🏢 DGPRO TECHNOLOGY
📍 Raipur