Role Description: - German Language Support
Role Summary
We are seeking HR Operations Associates to support end-to-end Hire-to-Retire (H2R) processes for a global client. The role involves delivering Tier 1 HR Helpdesk services, executing H2R transactions, and partnering with global HR teams. German language fluency is mandatory.

Location: Bangalore Key Responsibilities
A. HR Helpdesk Advisory (Tier 1)

- Handle HR queries related to Compensation, Advantages, Payroll, L&D;, Timekeeping, Workday transactions, Recruiting, and Performance Management.
- Provide voice and non-voice support in German and English.
- Manage and resolve tickets across multiple HR queues.
- Support high-touch cases such as pay-out, health, and wellness-related support.

B. Hire-to-Retire Transactional Activities

- Process Workday HCM updates across the employee lifecycle.
- Support onboarding activities, including document verification and background checks.
- Coordinate offboarding workflows, including exit documentation.

C. Learning and Development

- Familiarity with end-to-end workflows within learning administration.




- Is able to coordinate and calibrate with different stakeholders.
- Ensures managing vendor coordination, invoicing, and learning event administration.

D. Data Quality

- Maintain SLA, TAT, and quality standards.
- Ensure PII protection and data confidentiality.
- Utilize Service Now, dashboards, and knowledge bases.

E. Continuous Improvement

- Identify process gaps and suggest improvements.
- Participate in training, calibrations, and governance reviews.

Required Skills & Qualifications

- Fluency in German (B2-C1).
- Bachelor's degree in HR, Business, Commerce, or related fields.
- 1-5 years of HR Shared Services experience.
- Hands-on experience with HR systems such as Workday, Service Now, or Success Factors.

Behavioral Skills

- Strong communication and customer service orientation.
- Ability to work in 24/7 operations.
- Problem-solving and attention to detail.

Preferred Skills

- Experience supporting global clients.
- Exposure to Payroll, Recruiting Ops, L&D; Ops, and Benefits.
- Certifications such as Workday HCM or Goethe German certifications.

📌 HR Operations Associate - German Language (Bengaluru)
🏢 APN Consulting
📍 Bengaluru