Customer Service Representative

Start Date

Starts Immediately

CTC (ANNUAL)

Market-competitive salary Competitive salary

Experience

1 year(s)

1 year(s)

Apply By

Not Provided

Posted today

Job

Be an early applicant

About the job

Position : Customer Service Representative

Location : Noida

Experience : 1+ year in voice Healthcare customer service

Joining : Immediate Joiners

Preferred Shift : Rotational Shifts & Rotational Offs

Transport : Both-side cab facility available as per hiring zone

About the Role We are looking for customer-focused professionals to join our Healthcare Calling Process. The role involves assisting patients/customers over the phone with healthcare-related services, particularly scheduling and rescheduling medical appointments.

Key Responsibilities

- Handle inbound/outbound customer calls related to healthcare services.
- Assist patients with scheduling, rescheduling, and cancelling medical appointments.
- Provide accurate information regarding appointments, healthcare services, and related queries.
- Understand customer requirements and provide appropriate assistance in a professional and empathetic manner.
- Maintain accurate records of customer interactions and appointment details.
- Follow defined processes, quality standards, and compliance guidelines.
- Escalate complex or unresolved customer queries to the appropriate team.




- Ensure a positive customer experience while handling sensitive healthcare-related conversations.

Requirements

Minimum 1 year of experience in a voice/calling/customer service process preferred.

Experience in healthcare, medical appointment booking, BPO, or customer service will be an added advantage.

Excellent verbal communication skills in English/Hindi.

Good listening and interpersonal skills.

Comfortable working in rotational shifts and rotational weekly offs.

Basic computer knowledge and ability to work on CRM/calling systems. Candidates who can join immediately are preferred.

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum 1 years of experience

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

Additional Questions

Sign up to continue

Candidate sign up

Sign up/ Login with Google

Sign up with Email

OR

By continuing as a candidate, you agree to our T&C; .

Already registered? Login

Sign up to continue

Candidate sign up

Sign up/ Login with Google

Sign up with Email

OR

By continuing as a candidate, you agree to our T&C; .

Already registered? Login

📌 Customer Service Representative (Noida)
🏢 BIG Language Solutions
📍 Noida