Customer Success Executive

Start Date

Starts Immediately

CTC (ANNUAL)

Competitive salary Market-competitive salary

Experience

3 year(s)

3 year(s)

Apply By

Not Provided

Posted today

Job

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About the job

Company: Liquide (Fintech Startup)

Employment Type: Full-Time

Work Mode: Work From Office (WFO)

Work Location : Bangalore

Work Schedule: 5 days a week

Industry: Financial Services

Role Overview

Liquide is a fast-growing fintech startup looking for a proactive and customer-focused professional to join our team as a Customer Success Executive .

This role will act as the primary point of contact for users and play a key role in delivering a seamless, supportive, and high-quality customer experience.

Key Responsibilities

- Communicate with customers via chat, email, and phone calls to resolve queries effectively.
- Provide prompt, friendly, and accurate assistance to ensure high customer satisfaction.
- Track, document, and maintain records of user issues and resolutions.
- Coordinate with internal teams to ensure timely problem resolution.
- Escalate critical issues when required and follow up proactively.
- Share insights on recurring issues to improve processes and product experience.
- Maintain professionalism and adhere to defined support workflows and SLAs.
- Monitor and manage customer queries through support platforms and ensure timely resolution.

Required Skills & Qualifications

- 13 years of experience in customer support, customer service, or helpdesk roles.




- Excellent verbal and written communication skills.
- Strong problem-solving abilities with a customer-first attitude.
- Proficiency in Freshdesk / Freshworks is required.
- Familiarity with customer support and ticketing tools such as JIRA, Zoho, Shopdeck, or similar platforms .
- Tech-savvy and comfortable using support tools and platforms.
- Ability to work efficiently in a fast-paced startup environment.
- Strong attention to detail and ability to manage multiple customer queries simultaneously.

Preferred / Good to Have

- Knowledge or experience in stock market, trading, or finance.
- Exposure to fintech or investment platforms.
- Experience working with multiple customer support/ticketing tools.
- Strong willingness to learn and grow within financial services.

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum 3 years of experience

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

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📌 Customer Success Executive (Bengaluru)
🏢 Liquide
📍 Bengaluru