Job Description Job Role: NKAM (Insurance, BFSI, FinTech)
n Location: Mumbai
n
n Job Overview
nThe National Key Account Manager will manage and grow strategic partnerships for DocOnline across Insurance, NBFCs, MFIs, and FinTechs.
n
nThe role focuses on driving adoption, retention, and revenue growth for DocOnline’s healthcare offerings (OPD, teleconsultation, wellness programs) within existing partner accounts, while ensuring seamless execution and high client satisfaction.
n
n Key Responsibilities
n
n1. Account Ownership & Relationship Management
n
- n
- Own end-to-end relationships with key partners (Insurance, BFSI, FinTech).n
- Build solid connects with stakeholders across Product, Partnerships, and CXO levels.n
- Act as the single point of contact for all account-related communication.n

n2. Growth & Revenue Expansion
n
- n
- Drive upsell/cross-sell of DocOnline’s healthcare solutions.n
- Identify opportunities to expand coverage, user base, and product adoption.n
- Deliver on revenue targets for assigned accounts.n

n3.



Client Engagement & Performance Management
n
- n
- Ensure smooth onboarding and implementation of healthcare programs.n
- Track utilization, engagement, and partner-level KPIs.n
- Conduct regular business reviews (MBRs/QBRs) with actionable insights.n

n4. Cross-functional Coordination
n
- n
- Work closely with Product, Medical, Ops, and CX teams to deliver partner success.n
- Resolve escalations and ensure SLA adherence.n

n5. Strategic Account Planning
n
- n
- Build account plans focused on growth, retention, and long-term value.n
- Provide market and client insights to improve offerings and positioning.n

n
n Key Requirements
n Experience:
n
- n
- 10+ years in Key Account Management / Client Success in Insurance or BFSI .n
- Experience managing enterprise partnerships.n

n Skills:
n
- n
- Strong stakeholder management and communication skills.n
- Understanding of healthcare/insurance products

📌 National Key Account Manager (Mumbai)
🏢 DocOnline
📍 Mumbai