Job DescriptionClient Success Manager – Finance Shared Services
nLocation: Mumba
niLevel: General Manage
nrExperience: 10–15 Year
nsCTC: Up to ₹50 LP
nA
n Employment Type: Full-ti
nmeReporting To: Senior Leadership – Service Delivery / Finance Shared Servic
nesRole Overvi
newWe are looking for an experienced Client Success Manager to serve as the key interface between our Finance Shared Services organization and client finance leadershi
np.Positioned at the General Manager level, this role will be responsible for ensuring exceptional client experience and service delivery across Finance & Accounting operations. The incumbent will act as an embedded finance partner, working closely with senior client stakeholders to ensure delivery consistently meets or exceeds agreed SLAs, KPIs, and business expectation
ns.The ideal candidate will combine robust Finance & Accounting operations expertise, client relationship management, commercial acumen, and service delivery leadershi
np.Key Responsibiliti
nes1. Client Success & Relationship Manageme
n
- n




- ntAct as the single point of accountability for client success across Finance Shared Services engagementn
- s.Build and maintain trusted relationships with senior stakeholders including CFOs, Finance Controllers, Shared Services Heads, and Business Leadern
- s.Understand client business priorities and translate them into effective service delivery strategien
- s.Serve as the primary organizational representative at the client site, ensuring a high level of professionalism and stakeholder engagemenn

nt.2. Finance & Accounting Service Delive
n
- n
- ryOwn end-to-end Finance & Accounting service delivery across multiple process towers and Centers of Excellencn
- e.Oversee processes includinn
- g:P2P – Procure to Pn
- ayO2C – Order to Can
- shR2R – Record to Repon
- rtTaxatin
- onEnsure delivery performance is aligned with contractual commitments, client expectations, and operational standardn
- s.Partn

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