Job DescriptionWe are looking for a Lead .Net L3 Production Support (US Healthcare + Automation) with solid technical expertise and leadership capabilities to support critical healthcare applications and integration workflows. The ideal candidate should have excellent communication skills, experience leading support teams, and a proactive approach to incident management and automation.
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nKey Responsibilities
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- Lead L3 production support for Facets / Guiding Care integrations and related healthcare applications.n
- Troubleshoot and resolve production issues involving APIs, middleware, application logs, and SQL databases.n
- Perform root cause analysis (RCA) and implement minor bug fixes/enhancements using C#/.NET.n
- Develop Python-based or any kind of automation (RPA) for monitoring, configuration validation, and regression testing.n
- Collaborate with Support, Development, QA, and Infrastructure teams on incident resolution, hotfixes, and releases.n
- Monitor integration endpoints, identify performance bottlenecks, and ensure system reliability.n




- Maintain knowledge base articles, troubleshooting guides, and support documentation.n
- Participate in a 24x7 on-call support model and drive major incident management activities.n
- Mentor team members and provide technical leadership for production support initiatives.n

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nRequired Skills
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- 9+ years of experience in Application/Production Support.n
- Strong hands-on experience with C#/.NET, Python (added advantage), and SQL Server.n
- Expertise in troubleshooting REST APIs, integrations, middleware, and database issues.n
- Experience with healthcare applications and integration workflows (Guiding Care preferred).n
- Strong analytical, problem-solving, and stakeholder management skills.n
- Excellent verbal and written communication skills with the ability to lead discussions and coordinate across teams.n

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nPreferred
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- Healthcare/Payer domain experience.n
- Exposure t

📌 Lead .NetProduction Support (Karnataka)
🏢 Ascendion
📍 Karnataka