Job Purpose:
To lead and manage the logistics operations team, ensuring efficient performance in courier partner
management, NDR handling, TAT compliance, invoice reconciliation, and reporting. The Manager –
Logistics Operations will oversee team members like Team leads or Executives (drive operational
improvements, ensure SLA adherence, and implement strategic logistics solutions.
Key Responsibilities:
Team & Performance Management
- Lead and supervise logistics operations and Executives.
- Set clear goals and KPIs in line with company strategy; monitor progress and guide team
members.
- Conduct performance reviews and support team for development and training.
Courier Partner & Delivery Oversight
- Oversee courier partner performance, ensuring monthly and consolidated reports are prepared
and reviewed.
- Maintain high delivery success rates by managing escalations, Non -Delivery Reports (NDRs), and
stuck shipments effectively.
- Evaluate and onboard new courier partners, ensuring alignment with cost and performance
benchmarks.
Finance & Reconciliation Oversight
- Supervise invoice processing, freight reconciliation, and dispute management.
- Ensure timely approval,
forwarding to accounts, and COD remittance tracking.
- Collaborate with Finance for compliance with SLAs and audit readiness.
Reporting & Analysis
- Review and validate courier performance and logistics efficiency reports prepared by the team.
- Present consolidated operational performance data to senior management with improvement
recommendations.
Requirements
Requirements:
Education:
Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field (MBA or
B.Tech preferred).
Experience:
Minimum 3–4 years of experience in logistics or supply chain operations, with at least 2 years in
a managerial capacity.
Skills:
- Solid leadership and team management skills.
- In -depth knowledge of logistics software (WMS, TMS, ERP platforms such as Clickpost,
Vinculum, SAP).
- Strong analytical, decision -making, and reporting skills.
- Proven track record in SLA and vendor performance management.
- Excellent communication and cross -functional collaboration abilities.
📌 AM - Logistics (Chhatarpur)
🏢 Important Company of the Sector
📍 Chhatarpur
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