Job DescriptionHiring: Experience Lead (UX/CX Strategy) | Pan India | Onsite
nWe're looking for an experienced Experience Lead to drive experience strategy, customer journey transformation, and design governance for enterprise digital platforms.
nExperience: 8–10 Years
nLocation: Pan India
nWork Mode: Onsite
nSalary: Best in the Market
nMust-Have Skills
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- Experience Strategy & Design Leadershipn
- Customer Journey Mapping & Service Blueprintingn
- Sitecore XM Cloud / Sitecore AIn
- Sitecore CDP & Personalizen
- Sitecore Experience Edgen
- Dynamics 365n
- Azure Servicesn
- Omnichannel Experience Designn
- Accessibility & Personalizationn
- CRM & CMS Capabilitiesn

nKey Responsibilities
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- Define personas, customer journeys, and service principles.n
- Create service blueprints covering touchpoints, frontstage and backstage processes, systems, data, and KPIs.n




- Lead customer research and translate insights into experience strategies.n
- Govern design quality across implementation teams.n
- Drive personalization strategies using Sitecore CDP and Experience Edge.n
- Collaborate with business, technology, and design stakeholders to deliver user-centric digital experiences.n

nWhat We're Looking For
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- Robust executive stakeholder management.n
- Workshop facilitation and strategic storytelling skills.n
- Experience leading cross-functional teams.n
- Data-driven decision-making with analytics-informed design.n

nInterested candidates can share their updated resume through DM or mail.
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n#Hiring #ExperienceLead #UXStrategy #CustomerExperience #Sitecore #Dynamics365 #Azure #JourneyMapping #ServiceBlueprinting #DigitalExperience #OnsiteJobs #PanIndia

📌 Experience Lead (Raigarh)
🏢 TECEZE
📍 Raigarh