Job DescriptionAbout the Role
nWe're looking for a dynamic Customer Support & Sales Agent to join our diagnostics team.
nThis is a blended role combining consultative sales with day-to-day customer support —
nyou'll pitch diagnostic and preventive health check-up packages while also handling
nscheduling, follow-ups, and query resolution for existing customers.
nKey Responsibilities
n● Pitch and sell diagnostic/preventive health check-up packages to prospective customers
nvia calls and chat
n● Handle inbound and outbound customer queries related to phlebotomy (home sample
ncollection) scheduling
n● Follow up on test reports, resolve delays, and coordinate with lab/operations teams
n● Manage high volumes of calls and chats daily while maintaining service quality
n● Convert leads into confirmed bookings through persuasive, consultative selling
n● Address customer concerns, objections, and complaints professionally
n● Maintain accurate records of interactions, bookings,



and follow-ups in CRM
n● Meet daily/monthly sales targets alongside support SLAs (response time, resolution
ntime, CSAT)
nRequirements
n● 1–2 years of experience in diagnostic/preventive health check-up sales or support.
n● Proven ability to handle both sales and support simultaneously
n● Strong verbal communication and convincing/negotiation skills
n● Comfortable working in a fast-paced, high-volume, target-driven environment
n● Adaptable to work rotational shifts
n● Basic computer literacy; familiarity with CRM/ticketing tools is a plus
n● Fluency in required languages Hindi, English.
nPreferred Skills
n● Prior experience in diagnostic labs, hospitals, or health-tech companies
n● Ability to multitask between sales pitches and support resolution without dropping
nquality

📌 Customer Support Executive (Maharashtra)
🏢 Truemeds
📍 Maharashtra