Job DescriptionRole Overview:
nWe are looking for a high-performing Deputy Manager – Counseling to lead tele-
ncounseling operations. This role requires a robust leader with proven experience in
ninside sales, tele sales, and team management, capable of driving conversions and
nimproving the overall admissions funnel.
nKey Responsibilities:
nTeam Leadership & Management
n Manage, lead, and motivate a team of 35–80 tele-counselors
n Set clear targets and ensure consistent performance delivery
n Conduct regular team reviews, feedback sessions, and performance evaluations
n Drive team engagement and reduce attrition
nSales & Conversion Management
n Drive admission conversions, revenue targets, and enrollment numbers
n Handle inbound & outbound calling strategies for lead conversion
n Ensure effective follow-ups and closure of prospective student leads
n Optimize sales funnel, conversion ratios, and lead lifecycle management
nCall Center Operations
n Monitor daily calling activities, productivity, and quality metrics
n Manage dialer systems, lead allocation,



and call distribution
n Ensure adherence to scripts, compliance, and quality standards
n Improve operational efficiency and turnaround time
nTraining & Development
n Coach and mentor team members on sales skills, objection handling, and counseling
ntechniques
n Develop future team leaders within the team
nData Analysis & Reporting
n Track KPIs, conversion rates, revenue metrics, and team performance
n Prepare daily, weekly, and monthly MIS reports
n Use data insights to improve strategy and decision-making
nKey Skills Required:
n Tele counseling / Team Handling / Inside Sales
n Admissions Counseling / Student Conversion
n Team Handling (35–80 members)
n Revenue Generation & Target Achievement
n Lead Management & Funnel Optimization
n KPI Tracking & Performance Management
n Communication, Negotiation & Leadership Skills
nEligibility Criteria:
n Minimum 6+

📌 Deputy Manager (Punjab)
🏢 Chandigarh University
📍 Punjab