Job DescriptionDesignation: Centre Head (Hotels background only)
nDepartment: Client Experience and Operations
n

nKey Roles & Responsibilities:
nTeam: Client Experience
nReports To: Regional Lead /City Lead
n

n

nThe Centre Manager is responsible for the end-to-end performance of the center— client experience, operational excellence, servicedelivery, vendor management, and profitability.
n

n
- n
- Client Experience & Relationship Managementn

n

n
- n
- Serves as the primary point of contactfor all clients in the center.n
- Conducts regular client meetings to gather feedbackand drive satisfaction.n
- Manages the entire client lifecycle: move-in, onboarding, experience, engagement, move-out.n




- Resolves escalations withincommitted SLAs; proactively track dissatisfaction drivers.n
- Drives adoption of Smartworks tech platforms (C-SPOC,ticketing, etc.).n
- Renewals coordination support:highlight early risks,prepare feedback insights,and partners with Regional/City leads.n

n

n
- n
- Operations Excellence & Service Deliveryn

n

n
- n
- Ensures centre readinessthrough daily rounds across reception, cafeteria, pantry, washrooms, client areas.n
- Monitors housekeeping, security, pantry, and engineering teams to maintainSLA and quality standards.n
- Oversees ticket resolution, prevent recurrence, and maintain SLA breach

📌 Center Head- From Hotels only (Pune)
🏢 SmartWorks
📍 Pune