Job DescriptionJob Summary
nWe are looking for Customer Support Executives to join our Voice Process team. The role involves assisting customers with printer-related queries, understanding their concerns, and providing basic troubleshooting support over the phone.
nKey Responsibilities
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- Handle inbound customer calls related to printer products and services.n
- Understand customer issues and provide appropriate troubleshooting guidance.n
- Assist customers with basic printer setup, usage, and technical concerns.n
- Follow standard troubleshooting procedures and process guidelines.n
- Provide accurate and courteous resolutions while maintaining a positive customer experience.n
- Escalate complex technical issues to the appropriate support team when required.n
- Maintain professionalism and meet defined quality and productivity targets.n

nEligibility & Assessment Criteria
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- Voice Process experience is preferred; freshers with good communication skills may also be considered.n
- Positive verbal communication and customer-handling skills.n
- Candidates should be comfortable working in a rotational shift environment.n

nLanguage Requirements
nWe are hiring candidates proficient in the following languages:
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- Bengali: 8 openingsn
- Tamil: 2 openingsn
- Kannada: 3 openingsn
- Malayalam: 2 openingsn

nWork Schedule
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- Working Days: 6 days per weekn
- Weekly Off: 1 rotational offn
- Shift Window: 9:00 AM to 9:00 PMn
- Shift Duration: Any 9-hour shift within the given windown

nIdeal Candidate
nThe ideal candidate should have strong communication skills, a customer-first approach, basic troubleshooting aptitude, and the ability to handle customer queries patiently and professionally.

📌 Customer Service Representative (Thane)
🏢 TP
📍 Thane