Job DescriptionupGrad Job Title: Learner Success Mentor Location:
nMumbai Marol
nEmployment Type: Full Time Job
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nDescription We are looking for a dedicated and student-focused Learner Success Mentor to support and guide our learners throughout their program journey. The ideal candidate will have a passion for mentorship, excellent communication skills, and a robust sense of ownership to help learners stay on track and successfully complete their programs.
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nKey Responsibilities
n● Resolve day-to-day learner queries and ensure timely closures in line with defined SLAs
n● Actively mentor learners by providing motivation, academic guidance, and goal-setting support ● Communicate weekly milestones to learners through email, WhatsApp, or phone calls
n● Regularly review learner engagement data and update mentorship strategies accordingly




n● Manage multiple learners efficiently and support them in identifying their key strengths and areas of growth
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nSkills Required
n● Strong active listening skills to understand learner concerns effectively Excellent English proficiency—both spoken and written
n● High degree of customer centricity to meet learner expectations and deliver a positive experience
n● Ability to manage time, multitask, and maintain consistent communication
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nQualification
n● Graduate in any discipline
n● Prior experience in mentoring, customer success, or academic support is a plus
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nWork Details
n● 6-day work week
n● Weekends mandatory (remote/WFH on weekends)
n● 1 weekly off (weekday)

📌 Customer Success Executive (Raigarh)
🏢 upGrad International
📍 Raigarh