Job DescriptionHi Folks,
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nWe are hiring for the below role with leading Bank.
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n Retention – Customer Care Associate (CCA)
n Job Title: Customer Care Associate – Retention
n Location: Secunderabad
n Shift Time-9.30am to 6.30pm
n Week Off- 6days working with Sunday fixed off
n CTC: Up to ₹4.5 LPA
n Need Graduate with min 1 year of experience in outbound sales from Banking domain.
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n Job Overview
nWe are looking for Customer Care Associates for its Retention team . The candidate will be responsible for handling customer interactions through both inbound and outbound calls , resolving customer concerns, and supporting customer retention.
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n Key Responsibilities
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- Handle both inbound and outbound customer calls .n
- Interact with customers professionally in Hindi and English .n
- Understand customer concerns and provide suitable solutions.n
- Focus on customer retention and prevent customer churn.n
- Handle outbound sales/retention calls and achieve assigned targets.n
- Maintain accurate customer records and update details in Excel/system.n




- Ensure a high level of customer satisfaction and service quality.n

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n Candidate Requirements
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- Experience in core outbound sales is mandatory.n
- Candidates from VRM, Credit Card Sales, Insurance, Banking or similar sales backgrounds preferred.n
- Excellent communication skills in English and Hindi .n
- Fluency in English & Hindi is mandatory .n
- Candidate should know any one regional language .n
- Good knowledge of MS Excel .n
- Should be comfortable handling both inbound and outbound calls .n
- Robust convincing, negotiation and customer-handling skills.n
- Target-oriented and customer-focused approach.n

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n Preferred Background
nCandidates with experience in:
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- VRM / Virtual Relationship Managementn
- Credit Card Salesn
- Insurance Salesn
- Banking Salesn
- Outbound Tele-salesn
- Customer Retentionn

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nInterested candidates please share your updated re

📌 Urgent hiring for for Customer Care Associate/Loc-Secunderabad/WFO/NeedGraduate with1+yrs of exp int (Hyderabad)
🏢 EarnReady by ShunyaTattvaa Talent Partners
📍 Hyderabad