Job DescriptionEssential Qualifications
n• 6+ years in client support, customer success, or client services — with at least 3 years
nmanaging a team
n• Experience leading support operations in a complex, data-intensive environment where answer
nquality matters more than speed — financial data, SaaS platforms, research services, or capital
nmarkets technology preferred
n• Demonstrated ability to improve CSAT, reduce resolution times, and scale support operations
nwithout sacrificing quality
n• Solid data fluency — comfortable pulling support metrics, building reports, identifying trends,
nand presenting findings clearly to leadership
n• Excellent written and verbal communication skills across audiences from end users to senior
nstakeholders
n• Experience managing distributed or offshore team members; specific history of retaining and
ngrowing talent to address complex and product related inquiries
n• Familiarity with Salesforce or equivalent case management systems
n• Background in commercial real estate, financial data, or institutional SaaS is a plus — not a
nrequirement

📌 Assistant Manager-Client Support (Chennai)
🏢 Straive
📍 Chennai