Job DescriptionPosition Overview
nWe are looking for an E-Commerce Senior Logistics Executive to own the end-to-end order fulfilment ecosystem across our B2B and D2C channels. You will be monitoring and coordinating with our warehouse team, marketplace partners, shipping aggregators, and end customers - ensuring every order leaves on time, every dispute is resolved rapid, and every delivery milestone is tracked without gaps.
nKey Responsibilities
nSupervising Order Processing & Fulfilment
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- Supervise daily B2B and D2C order processing, picking, packing, and dispatch across Shopify D2C, Amazon, Nykaa, Myntra, Tira, and other B2B channels.n
- Ensure order SLAs are met consistently across Shopify D2C, Amazon, Nykaa, Myntra, Tira, and other B2B orders.n
- Maintain packaging quality standards aligned with brand guidelinesn

nLogistics Coordination
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- Serve as the primary point of contact with Delhivery, Shiprocket and other shipping partners for AWB generation, pickup scheduling, and last-mile coordinationn




- Coordinate with B2B partners for inward and outward logistics, purchase orders, and delivery confirmationsn
- Proactively track shipments, flag delays, and drive resolution before customer escalationsn

nDisputes & Claims Management
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- Raise, track, and follow up on shipment disputes, lost shipments, RTO (Return to Origin) cases, NDR (Non-Delivery Reports), and damage claims with shipment partners and B2B partnersn
- Maintain documentation and MIS for all open disputes and resolution statusn
- Coordinate with the finance team for COD remittancesn

nUnicommerce & Systems Management
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- Manage the Unicommerce dashboard for order syncing, inventory updates, manifest generation, and channel-wise fulfilment trackingn
- Ensure accurate SKU-level inventory movement records and flag discrepancies proactivelyn
- Liaise with the tech/marketplace team for any Unicommerce integration issuesn

nRequirements
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- 2–4 years of exp

📌 Senior Executive Logistics (Ghaziabad)
🏢 The Formularx
📍 Ghaziabad