Job DescriptionKey Responsibilities1. Flight Booking & Ticketingn
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- Handle domestic and international flight bookings through GDS, airline portals and other booking platforms.n
- Search and compare fares, schedules, availability and applicable fare rules.n
- Make reservations and issue tickets accurately within defined timelines.n
- Handle PNR creation, ticket issuance, cancellations, rebooking and amendments.n
- Ensure correct passenger details, fare basis, baggage allowance and other ticketing information.n

2. Reissue, Cancellation & Refundsn
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- Process ticket cancellations, refunds and reissues as per airline fare rules.n
- Handle schedule changes, flight cancellations and involuntary changes.n
- Calculate applicable cancellation charges, reissue fees and fare differences.n
- Coordinate with airlines, consolidators and suppliers for refund follow-ups.n
- Maintain accurate records of pending refunds and outstanding cases.n

3. B2B Travel Agent & Corporate Supportn
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- Provide ticketing and reservation support to Zourney's travel agent and corporate customers.n
- Respond quickly to booking and ticketing requests received through phone, email and internal platforms.n
- Support travel agents with fare rules, baggage information, seat availability and ticketing deadlines.n
- Coordinate with the sales and account management teams to resolve customer issues.n

4. Airline & Supplier Coordinationn
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- Coordinate with airlines, consolidators, GDS providers and other travel suppliers.n
- Resolve ticketing failures, payment issues, booking errors and schedule-change cases.n
- Track airline notifications and operational updates that may impact customer bookings.n

5. Operational Excellencen
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- Ensure zero/minimal errors in passenger names, travel dates, sectors, fares and ticket details.n
- Maintain proper documentation for all bookings and transactions.n
- Follow Zourney's SOPs for booking, ticketing, cancellation, refund and escal

📌 Air Travel Ticketing (Model Town)
🏢 Zourney.in
📍 Model Town