Job DescriptionTechnical Project Manager - Enterprise Support
nPosition Summary:
nThe TPM is a strategic customer-facing role within the Support organization responsible for managing a portfolio of 10-12 , customer-facing role within the Support organization, responsible for managing a portfolio of 10-12 large enterprise accounts. Acting as the primary post-sales technical advocate, the TPM customers achieve maximum value from the platform through proactive engagement, issue management, product adoption, and executive-level communication
nThe Support TPM serves as the bridge between customers and internal teams, including Support, Engineering, Product Management, Operations, and Sales, driving customer success, reducing risk, improving retention, and ensuring timely resolution of technical and operational challenges
nKey Responsibilities
nCustomer Relationship & Success Management
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- Manage and nurture relationships with 10-12 assigned enterprise customers.n
- Serve as the trusted advisor and primary escalation point for customer concernsn




- Develop and execute customer success plans focused on retention and value realizationn
- Monitor customer health, satisfaction, and engagement to identify risks and opportunitiesn

nTechnical Oversight
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- Understand customer environments, business objectives, infrastructure, and use casen
- Lead Weekly Status Reviews (WSRs), Monthly Business Reviews (MBRs), and Quarterly Business Reviews (QBRs)n
- Guide best practices, integrations, and platform usage optimization.n

nEscalation & Incident Management
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- Drive resolution of critical support escalations, high-priority incidents, and long-pending issuesn
- Coordinate cross-functional teams, including Support, Engineering, QA, Product Management, and Operationsn
- Ensure timely communication, stakeholder alignment, and adherence to resolution timelinen
- Facilitate Root Cause Analysis and post-incident reviews for major customer-impacting issues

📌 Technical Project Manager (Pune)
🏢 Qualys
📍 Pune