Job DescriptionThe Role: Associate, Startup Accounts Farming
nTo sustain and nurture solid relationships with key clients that generate the most income for Razorpay.
nRoles and Responsibilities:
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- Building and maintaining relationships with clients and key personnel within their company.n
- Cross-selling and Up-selling to the client base and growing the account to achieve the portfolio quota.n
- Conducting business reviews to ensure clients are satisfied with their products and services.n
- Attending meetings with clients inside and outside their offices to build better relationships with them.n
- Achieving client relationship targets and KPI's as set by the team lead.n
- Liaising with internal departments to ensure client needs are fulfilled effectively.n
- Escalating and resolving areas of concern as raised by clients.n
- Carrying out client satisfaction surveys and reviews.n
- Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM for any change with regard to a client.n
nMandatory Qualifications:
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- 1-2 years of relevant experience in Key accont management/farmingn
- Relevant experience in Key Account Management/Sales in the B2B space.n
- Knowledge of best customer service practices.n
- Strong interpersonal skills and an ability to build rapport with customers.n
- Go-getter attitude.n
- Hardworking with a solid work ethic.n