Job DescriptionKey Responsibilities
n Provide customer support through inbound and outbound voice calls.
n Understand customer concerns and provide appropriate resolutions.
n Troubleshoot basic technical issues related to products and services.
n Ensure First Call Resolution (FCR) wherever possible.
n Maintain high levels of customer satisfaction.
n Record and update customer interactions accurately in the system.
n Escalate complex issues to the concerned support team when required.
n Follow process guidelines and quality standards.
nRequired Skills
n Fluent Hindi communication (Mandatory)
n Basic computer proficiency
n Good listening and problem-solving skills
n Strong customer service orientation
n Ability to work in a fast-paced setting
n Positive attitude and willingness to learn
📌 Customer Support Executive (Hyderabad)
🏢 TechDoQuest
📍 Hyderabad
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