Job DescriptionWe are looking for a dedicated Customer Success Intern to support our high-value accounts and help drive product adoption. You will work closely with our Customer Success team, product management, and technical teams to deliver excellent experiences for our clients.
nRESPONSIBILITIES:
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- Manage a portfolio of High-Value Accounts and ensure consistent engagement.n
- Develop a customer-first approach to understand client pain points and drive better support outcomes.n
- Collaborate with cross-functional teams (Product Management, Tech Team, Support) to deliver standard or customized solutions based on client requirements.n
- Gain an in-depth understanding of the Unicommerce product and resolve daily queries from the team; conduct training to better equip them to manage client issues.n
- Ensure maximum feature adoption through hands-on learning and effective enablement.n
- Support upselling and cross-selling opportunities by identifying additional product features, modules,



or services that benefit clients.n
- Contribute to customer retention efforts by monitoring account health, addressing risks, and ensuring long-term satisfaction.n
- Demonstrate excellent interpersonal and communication skills in all interactions.n
- Maintain daily/weekly reporting of training progress, customer activities, and account status to the reporting manager.n
- Maintain a transparent, professional, and informative communication style in all client interactions.n
- Exhibit strong customer service skills and problem-solving ability.n
- Utilize Excel for reporting, data analysis, and customer insights.n

nSKILLS:
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- Bachelor's degree in Management, Technology, or a related field is mandatory.n
- Have a clear, professional and informative communication stylen
- Good customer service skillsn
- Knowledge of Exceln

📌 Customer Success Intern (Maharashtra)
🏢 Unicommerce
📍 Maharashtra