Job DescriptionWE ARE HIRING
nRole: Customer Support – Non-Voice
nLocation: Pune
nExperience: 1+ Years
nLanguage: C1 English – Mandatory
nCommunication: Excellent English Communication Skills
nInterview Mode: Face-to-Face (F2F)
nKey Responsibilities:
n• Handle customer queries and provide accurate resolutions through non-voice channels
n• Respond to customer concerns professionally and efficiently
n• Maintain high standards of customer service and customer satisfaction
n• Understand customer requirements and provide appropriate solutions
n• Maintain accuracy while handling customer interactions and documentation
n• Follow process guidelines, quality standards, and SOPs
nCandidate Requirements:
n1+ years of experience in Customer Support / Non-Voice process
nC1 level English proficiency – Mandatory
nExcellent written and verbal communication skills
nStrong comprehension and problem-solving skills
nGood typing and documentation skills
nCustomer-focused approach
nComfortable working in rotational shifts, if applicable
nThanks

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