Job DescriptionWe are looking for a Technical Team Lead - Storage with expertise in storage technologies and service operations. The ideal candidate will drive operational excellence, ensure SLA/SLO compliance, support team performance, and lead continuous process improvements in a fast-paced cloud environment.
nKey Responsibilities:
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- Monitor service operations, case management, and queue performance.n
- Conduct quality audits and provide coaching to team members.n
- Deliver onboarding and ongoing technical training.n
- Analyze operational metrics and identify improvement opportunities.n
- Manage escalations and ensure process compliance.n
- Collaborate with stakeholders to enhance service delivery.n

nRequired Skills:
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- Knowledge of Storage technologies and Google Cloud Platform (GCP).n
- Experience in service operations, case management, and reporting.n
- Robust analytical, communication, and stakeholder management skills.n
- Ability to drive quality, compliance, and continuous improvement initiatives.n

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📌 GCP Storage Team Lead (Chennai)
🏢 Tata Consultancy Services
📍 Chennai