Job DescriptionWe're Hiring | Academic Advisor – Bangalore
nAre you passionate about student counselling, academic support, and customer success? Join a leading Online Education organization and help students successfully navigate their academic journey.
nLocation: Bangalore
nRole: Academic Advisor
nExperience: 2–6 Years in Academics / Student Counselling
nQualification: Post-Graduation in Management, Commerce, Journalism, Computer Applications, IT or related streams
nKey Responsibilities
n• Act as the first point of contact for students and address academic & administrative queries.
n• Coordinate between students and university departments.
n• Track students' academic progress, submissions, and course requirements.
n• Handle Inbound & Outbound calls, emails, and chats.
n• Support students with semester and subject-related queries.
n• Ensure timely completion of academic requirements.
n• Drive student satisfaction, re-registration, and program completion.
n• Identify and escalate priority issues while ensuring timely resolution.
n• Maintain MIS, reports, and student records using Excel & PPT.
n• Work closely with internal teams, faculty, and SMEs.
nWhat We're Looking For
nStrong verbal, written & listening communication
nStudent counselling / academic process experience
nProblem-solving & interpersonal skills
nKnowledge of CRM / ticketing systems
nGood Excel & reporting skills
nAbility to multitask and work under pressure
nWillingness to work on weekends on a rotational basis