Company Description Ilara Hotels & Spa is the flagship hospitality brand under Euphoria Guest Homes Private Limited, offering upscale hotel and spa experiences. The brand focuses on luxury, wellness, and culinary excellence, providing guests with immersive stays and fine-dining options. Ilara blends contemporary elegance with traditional hospitality to deliver personalized, high-quality service. With a strong commitment to guest satisfaction, Ilara sets a benchmark in the 3-star hospitality segment and continues to grow as a preferred destination for discerning travelers.

Role Description The Front Desk Staff role is a full-time, on-site position located at Ilara Hotels & Spa in the Chennai /Tada area. The role involves welcoming guests on arrival, managing check-in and check-out procedures, and handling room reservations and inquiries. Responsibilities include answering phone calls, responding to emails, providing hotel and local area information, and coordinating with housekeeping and other departments to meet guest needs. The Front Desk Staff will process payments,



maintain accurate records, handle guest complaints or requests professionally, and ensure the lobby and reception area remain orderly and inviting. This position requires maintaining a calm, courteous demeanor while delivering efficient, guest-centered service throughout each shift.

Qualifications

Strong Customer Service and Communication skills to interact professionally with guests and team members.
Proficient in Phone Etiquette and Receptionist Duties, including managing calls, reservations, and front desk operations.
Basic Computer Literacy, including use of hotel management software, email, and standard office applications.
Ability to remain calm under pressure, with problem-solving skills and attention to detail.
Previous experience in hospitality or front office roles is preferred.
Willingness to work flexible schedule, including weekends and holidays, as required.
Diploma or certification in ho

📌 Front Desk Staff (Chennai)
🏢 Ilara Hotels
📍 Chennai